Refund policy

Return & Guarantee Policy

Marietta Fashion and Home Collection
Last Updated: 2025/11/19

Thank you for shopping with Marietta Fashion and Home Collection.
We value your business and strive to ensure customer satisfaction while maintaining fair and reasonable trading conditions.

This Return Policy outlines the terms under which returns, refunds, and exchanges are accepted. By making a purchase, you agree to the terms stated below.

1. Guarantee Period (14 Days)

1.1 All items purchased from Marietta Fashion and Home Collection carry a 14-day guarantee in accordance with our Terms & Conditions and the Consumer Protection Act (CPA), subject to the conditions below.
1.2 This guarantee covers manufacturing defects only.
1.3 It does not cover:

  • Misuse or improper handling

  • Wear and tear

  • Cosmetic marks after use

  • Customer negligence

  • Change-of-mind returns

2. Change-of-Mind Returns

If you are not completely satisfied with your purchase for personal reasons (e.g., color preference, size issues, or change of mind), you may return the item under the following strict conditions:

2.1 The return must be initiated and authorized within 14 days of delivery.
2.2 The item must be in new, unused, and resellable condition, with all:

  • original packaging,

  • labels,

  • tags,

  • and accessories included.
    2.3 Original shipping fees are non-refundable.
    2.4 Return courier fees are the full responsibility of the customer.
    2.5 Any item returned in used, altered, soiled, or damaged condition will be rejected.

3. Incorrect, Defective, or Damaged Items

3.1 If you receive an incorrect item, or a product that is damaged or defective on arrival, you must notify us within 48 hours of delivery with clear photos of:

  • the item,

  • packaging,

  • and the defect/damage.

3.2 Once validated, we will arrange a replacement or refund at no cost to you.
3.3 Failure to report issues within 48 hours will be deemed acceptance of the product in good condition.

4. Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged under any circumstances:

  • Cosmetics

  • Swimwear

  • Undergarments

  • Products that come into direct contact with the body

  • Items marked Final Sale or Non-Returnable

5. Return Authorization (RMA Process)

To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) number.

5.1 Email: mariettafashionandhome@gmail.com
5.2 Once your request is received, we will review it and issue an RMA if approved.
5.3 No return will be accepted without an issued RMA number.
5.4 After receiving your RMA, securely package the item in its original packaging and include:

  • Proof of purchase

  • RMA number

  • Your full contact details

5.5 Ship the return to:

Marietta Fashion and Home Collection
Attn: Returns – RMA #[To Be Provided Upon Return Request]
[To Be Provided Upon Return Request]

5.6 We strongly recommend using a trackable courier method.
We are not responsible for lost or undelivered return parcels.

6. Exchanges

6.1 The fastest way to exchange an item is to return the original product following the process above, and then place a new order for the replacement item.
6.2 Exchanges are subject to stock availability.

7. Refunds

7.1 Refunds are issued only after returned items are received, inspected, and approved.
7.2 If approved, a refund will be processed to your original payment method within 10 business days.
7.3 Please allow additional time for your bank or card provider to post the credit.
7.4 Refunds will exclude:

  • Original shipping fees

  • Return shipping fees

  • Any courier costs related to failed deliveries or return-to-sender events

7.5 If more than 15 business days have passed since approval without receiving your refund, please contact us at:
📧 mariettafashionandhome@gmail.com

8. Return Rejection Rights

Marietta Fashion and Home Collection reserves the right to reject a return or refund if:

  • The item is not in original, unused, or resellable condition

  • The return was initiated after the allowable time frame

  • Tags, packaging, or components are missing

  • The RMA process was not followed

  • The product shows signs of wear, use, damage, odour, or alteration

9. Customer Responsibility

By purchasing from our store, you acknowledge and agree that:

  • Return shipping fees for change-of-mind returns are your responsibility

  • You will inspect products upon delivery

  • You will provide accurate delivery information

  • You will follow the RMA process for all returns